TERM & CONDITIONS

Terms &

Conditions

Please read these Term & Conditions carefully before using Swapthru services. By using our website or battery swapping services, you agree to be bound by these terms.

Introduction

Welcome to Swapthru. These Terms & Conditions govern your use of our website, battery swapping stations, and related services. By accessing or using Swapthru services, you agree to comply with these terms

About Swapthru

Swapthru provides battery swapping solutions for electric scooters through a network of smart swapping stations. Our service allows users to exchange discharged batteries for fully charged batteries quickly and conveniently.

Eligibility

To use Swapthru services, you must:
  • Be at least 18 years old
  • Use a compatible electric vehicle
  • Provide accurate information when registering or contacting us
  • Follow all operational and safety guidelines

Battery Swapping Service

Users may exchange discharged batteries at Swapthru stations subject to:
  • Battery availability
  • Operational hours
  • Service location coverage
  • Vehicle compatibility
Swapthru reserves the right to refuse service if safety or operational concerns arise.

User Responsibilities

By using our services, you agree to:
  • Handle batteries responsibly and safely
  • Return batteries in acceptable condition
  • Avoid damaging, tampering, or modifying batteries or stations
  • Use batteries only in approved compatible vehicles
  • Follow instructions displayed at stations
Any misuse may result in penalties, suspension, or legal action.

Battery Ownership & Liability

All batteries provided by Swapthru remain the property of Swapthru unless explicitly stated otherwise.

Users are responsible for the battery during the usage period. Charges may apply in cases of:

  • Physical damage
  • Theft or loss
  • Unauthorized modification
  • Improper handling

Swapthru is not responsible for damage caused by improper use of batteries or vehicles.

Pricing & Payments

Swapthru may offer:
  • Pay-per-swap services
  • Subscription plans
  • Promotional offers
Pricing may vary based on city, service model, or usage. We reserve the right to modify pricing at any time without prior notice. Users must complete payments on time to continue accessing services.

Service Availability

While we strive to provide uninterrupted services, Swapthru does not guarantee:
  • Continuous station availability
  • Availability of charged batteries at all times
  • Error-free operation of stations or systems
Services may be temporarily unavailable due to maintenance, upgrades, technical issues, or external circumstances.

Safety Guidelines

For safety purposes, users must not:
  • Open or attempt to repair batteries
  • Expose batteries to water, fire, or extreme temperatures
  • Use damaged batteries
  • Use batteries for unauthorized purposes
Users must immediately report any battery issue or abnormal behavior.

Intellectual Property

All content on the Swapthru website including logos, branding, graphics, text, and designs are the intellectual property of Swapthru and may not be copied or used without permission.

Limitation of Liability

Swapthru shall not be liable for:
  • Indirect or incidental damages
  • Losses caused by service interruptions
  • Vehicle-related issues not directly caused by our equipment
  • Delays due to battery unavailability or technical failures
  • Use of services is at your own risk.

Termination of Access

Swapthru reserves the right to suspend or terminate access to services without prior notice if:
  • Terms are violated
  • Fraudulent activity is detected
  • Equipment is misused
  • Safety rules are ignored

Privacy

Your use of our services is also governed by our Privacy Policy. By using Swapthru services, you consent to the collection and use of information as described in the Privacy Policy.

Changes to Terms

Swapthru may update these Terms & Conditions at any time. Updated terms will be posted on this page with the revised effective date.

Continued use of services after updates means you accept the revised Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of India.

Any disputes arising from the use of Swapthru services shall be subject to the jurisdiction of courts located in Noida, Uttar Pradesh.

Contact Information

For any questions regarding these Terms & Conditions, contact us:
📧 Email: hello@swapthru.in
📍 Location: Noida, Uttar Pradesh, India
📞 Phone: +91-9625258025

At a Glance

User Responsibly

Use the service only for compatible EVs and follow all guidelines.

Care for Batteries

Handle batteries with care, Avoid damage, misuse or tempering.

Timely Payments

Make payment on time to keep your services active.

Safety First

Follow all safety instructions for a safe exerience.

Service Availiability

Availability depends on location, battery stock and operations.

Respect the Rules

Violation if terms may lead to penalties or service suspension.

India’s fastest growing bettery swapping network for electric scooters. Swap fast. Ride long.

Contact Us

Unit 1102, I-thum Tower A, Sector 62, Noida, Uttar Pradesh 201309 ​

B-49, Sector 64, Uttar Pradesh 201301

India’s fastest growing bettery swapping network for electric scooters. Swap fast. Ride long.

Contact Us

Unit 1102, I-thum Tower A, Sector 62, Noida, Uttar Pradesh 201309 ​

B-49, Sector 64, Uttar Pradesh 201301

© 2026 Swapthru. All Rights Reserved.

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